FAQs

We take care of your well and water system from the source to the faucet. Our services include well pump replacement, well expansion and pressure tank replacement, water filtration servicing, new water filtration installations, and water quality testing.

We can also inspect and troubleshoot your well system when you know something isn’t right but aren’t sure what’s causing it.

If you suddenly lose water or have an urgent well problem, we provide 24/7 emergency service and can come out the same day or night when needed.

The biggest difference is where the pump is located and how it moves water.

A submersible pump sits down inside the well, typically near the bottom, and pushes water up to your home. These pumps are commonly used with deeper wells and tend to be a more reliable option.

A jet pump sits inside your home rather than down in the well. It uses suction to draw water and is generally used with shallower wells.

If you’re having trouble with either type, we’ll evaluate the pump and the rest of the system to determine what’s actually causing the problem.

A well pump that keeps running can have several possible causes.

You could have a leak somewhere in the system, a bad foot valve in the well, or a pump that’s struggling to keep up with your household’s water demand. A jet pump that is having trouble maintaining its prime can also continue running.

Instead of assuming the pump itself has failed, we’ll diagnose the system and determine why it isn’t shutting off normally.

If your water pressure goes from strong to weak or seems inconsistent throughout the day, the pump isn’t necessarily the problem.

A waterlogged pressure tank can cause the pump to short cycle, meaning it turns on and off more frequently than it should. A clogged water filter or faulty pressure switch can also cause pressure problems.

We’ll look at the system as a whole so we can identify the source of the pressure change before recommending what needs to be repaired or replaced.

We recommend servicing your water filtration system every year, regardless of the type of system you have.

Regular service gives us an opportunity to maintain the equipment, replace filters when necessary, and make sure your system continues doing what it was designed to do.

That depends on what’s actually in your water.

Different minerals and water-quality concerns require different types of treatment, so we don’t believe in choosing filtration equipment based on a guess. We can test your water first and use the results to determine what type of filtration your well water needs.

That way, the system we recommend is designed around your water rather than simply around the symptoms you’re noticing.

Not necessarily in the way you might expect.

The pressure in the tank comes from the bladder and air pressure inside it. One of the main advantages of a larger expansion tank is that it provides more water before the pump needs to turn back on.

That means your pump can cycle less frequently and have more time to cool down between cycles. If you’re experiencing poor or fluctuating pressure, we’ll first determine what’s actually causing it rather than assuming a larger tank will solve the problem.

We recommend testing your well water every 5 years to help ensure your well is free of bacteria. In addition, regular filter maintenance and replacement should be done yearly. This is important because bacteria and other water-quality concerns aren’t always something you can see, smell, or taste. Testing can help you understand what’s in your water and determine whether treatment is necessary.

We can collect quality water samples for laboratory testing so you have accurate information about your well water. If you’re unsure when your water was last tested, we’ll help you determine the appropriate testing based on your well and circumstances.

Yes. We provide 24/7 emergency well service.

If you suddenly lose water or have another well problem that can’t wait until normal business hours, call us. We’ll come out that same day or night when needed to diagnose what’s wrong and get the problem taken care of.

We’re based in Suffield and serve homeowners throughout the surrounding area, including Suffield, Enfield, Somers, Stafford, Willington, Ashford, Mansfield, Storrs, Tolland, Ellington, Broad Brook, East Granby, and Granby, Connecticut.

You can also learn more about our well and water services in:

• Stafford, CT →
• Granby, CT →
• Somers, CT →
• Willington, CT →

There isn’t a flat price for well pump replacement because the work can vary drastically from one well to another.

Several things can change what’s involved in the job, including:

• The depth of your well
• The horsepower of the pump you need
• Whether new wire and pipe are needed
• Whether the control box needs replacement
• Whether the pressure tank needs to be replaced at the same time
• Whether your well is direct-buried and needs to be dug up
• Whether the pump is stuck or deep enough that we need a machine to pull it

Pressure tanks vary too. The right tank and installation depend on your existing system and the size and water needs of your home.

Water filtration is different again. Every filtration system is designed to address particular water-quality concerns, so we test your water first and determine what your system actually needs to do before it can be accurately priced.

That’s exactly why we offer a free assessment rather than guessing at a number. We’ll come to your home, diagnose what’s happening, explain what needs to be done, and provide an accurate price based on your actual system. If the issue can and needs to be fixed during that visit, we can take care of the repair on the spot.

The assessment is free; any repair or equipment you authorize is not. Our work is backed by a 1-year parts and labor warranty, along with the applicable factory warranty on the pump or equipment we install.